The Role of Transparency and Explainability in Automated Systems

This study investigates the differences and effects of transparency explainability on trust, situation awareness, satisfaction in context an automated car. Three groups were compared a between-subjects design (n = 73). Participants every group saw six graphically manipulated videos car from driver’s perspective with either transparency, post-hoc explanations or both combined. Transparency resulted higher level 2 situational awareness (SA) than explainability. also SA combined condition, but did not differ terms trust satisfaction. Moreover, led to significantly worse feedback. Although our findings should be replicated more ecologically valid driving situations, we tentatively conclude that alone implemented semi self-driving cars, possibly systems general, whenever possible make them most satisfactory, trustworthy, resulting SA.